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First 250 spots. Industry people only.
👨🍳 Built by restaurant people, for restaurant people.
According to ReviewTrackers, 94% of diners say a negative review has convinced them to avoid a restaurant.
Real reviews. Real responses. No fluff.
“Does not taste good and Overpriced!! $21 for soup and a drink. Go spend your money elsewhere.”
“Hi Jingy, thank you for your feedback. Our udon bowls range from $9.75 to $14.50, and the sales tax goes directly to the city of San Francisco. We're sorry the meal wasn't to your liking. Hope you find something that suits your palate! Have a good weekend.”
“The beef was 95% fat, stuff that I would throw away in the trash.”
“Hi Benny, we checked our website and the photos match what we serve. We use brisket, which naturally has more marbling than leaner cuts. It's actually one of our most popular dishes. Sorry it wasn't to your taste, and we appreciate you giving us a try!”
“The tofu katsu curry was absolutely amazing. You have to wait a few minutes but that's just cause the tofu or meat you get is fried fresh. It was so good I went back two days in a row.”
“Hi Jude! We're so glad you enjoyed our tofu katsu curry. It really is best fresh out of the fryer! Thank you for coming back and supporting us. We hope to see you again soon!”
“Thank you for letting us know. We always strive to provide the best experience and this is not what we intended. We hope to see you again soon.”
Generic. Corporate. Says nothing. Every restaurant sounds like this.
“Hi Jingy, our bowls range from $9.75 to $14.50 and the sales tax goes directly to the city of San Francisco. We’re sorry it wasn’t to your liking. Hope you find something that suits your palate!”
Specific. Honest. Represents your business with integrity.
First 250 spots. Industry people only.
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Owner-operators
Running 1–5 locations. You wear every hat.
New managers
Never handled reviews before. Don’t know where to start.
Busy operators
You know how to respond — you just want your time back.
End of a long shift, 1-star notification
You’re frustrated, emotional, and about to type something you’ll regret.
9%
revenue lost per 1-star drop
Harvard Business School
53%
of customers expect a response within a week
ReviewTrackers
Every hour it sits unanswered, more diners decide to eat somewhere else.
First 250 spots. Industry people only.